Ticket holders still missing refunds after canceled XPR concerts

AUGUSTA, Ga. (WRDW/WAGT) — It’s been over a month since the Lake Olmstead concerts were canceled.

Yet many of you contact us about your missing refunds.

We spent the day contacting the company in charge and talking to some ticket holders who were waiting for their money.

“I’m not going anywhere with this,” Krystal Carland said.

It has been 35 days since XPR Augusta was canceled by C4 Live.

This is the current view on their website.

Carland bought tickets for Blake Shelton and Jimmy Buffet and is still over $1,300 short.

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“I just want my money. I just want them to go back on their word and give everyone their money back,” she said. “I’m just very annoyed and very upset.”

Lisa Cheeks also tried to take matters into her own hands, contacting XPR Augusta and Etix through several different methods.

“You go to their Facebook page, and there’s been basically nothing since April 20. You go to their email and try to email them, and it bounces back and says the account is no more good. And when you go to their website, it says the same generic,” she said.

When we reached out to their spokesperson on Wednesday, they said C4 was unavailable to speak, but more information and an update for ticket holders will be released as soon as possible.

Debra Poland says she’s had enough of waiting, with nearly $900 of what she bought as last-minute Christmas gifts that haven’t even been wrapped.

“No one responds to our requests to contact us,” she said.

As for when the company announces that it will release this update to ticket holders, we don’t know. They always tell customers that they are working on the problem.

The C4 spokesperson said their previous experience included events such as Super Bowl Saturday Nights for 2015, 2019 and 2020.

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