VANESSA LAURIE / Stuff
Maree Te Waaka and her daughter Dawn Wallace are frustrated after the cancellation of an Ed Sheeran concert for which they had tickets.
A mother and daughter Taranaki have been devastated and devastated by the cancellation of one of Ed Sheeran’s concert dates next year.
Maree Te Waaka bought her 35-year-old daughter Dawn Wallace tickets to see the global pop star at the February 1 concert in Wellington for her birthday.
This week, Frontier Touring announced that the show had been canceled due to ongoing world touring uncertainties, but Sheeran’s other shows in Wellington on February 2 and Auckland on February 11 would still take place.
“The [ticket] the options are a full refund, try grabbing one of the select few from the second gig, or get 50% off the February 11 one in Auckland,” Wallace said.
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While the pair can get a full refund for their concert tickets, which cost $150 each, they still have their return flights from New Plymouth to Auckland, for which they paid $422.
They booked through a travel agent who initially told them Air New Zealand had advised there was no flexibility with the booking and normal fare rules would apply, with charges $80 reissue per person plus any fare difference.
However, when Things contacted Air New Zealand, a spokesperson said the airline had introduced a flexibility policy from September 20 for customers who had booked travel to/from Wellington for the occasion and needed to change their flights.
“Customers have booked their trip through a travel agent and will need to contact them to rebook (the fare change fee being waived, any additional fare difference still applies) or opt for a credit.”
But when the family returned to the travel agent with this information, they were told that the credit policy only applied if the flights took place before September 30, 2022, so they did not fall under this policy.
Te Waaka said that even though they got credit or could change their flights, they still didn’t pay because they were only traveling for the concert.
And even though they changed the date of the flights to see Wellington’s second show, the accommodation prices had soared to at least $400.
“What we can’t afford,” Te Waaka said.
They had only paid $100 for their accommodation for the original concert date, which was refunded.
“Also, there are only a few seats selected for the second show, so these won’t be the exact seats you reserved,” Wallace said.
“We’re kind of stuck with plane tickets with no concert to go to, and we can’t transfer them to anyone.”
“There’s a lot of money put forward, and I had no reason to book refundable flights because it’s a concert,” Te Waaka added.