Some Alberta country music fans await reimbursement for canceled Dierks Bentley concerts

Some Alberta country music fans are still waiting for refunds for shows canceled nearly two months ago.

Tickets for the Dierks Bentley concerts went on sale in early November, but the January 2022 shows were canceled mid-December due to COVID-19 concerns.

“He said if there is a cancellation we will receive a refund within 30 days,” ticket holder Leah Fisher told Global News.

But the Okotoks resident said that despite multiple calls and emails to Ticketmaster, she was having trouble getting answers or getting her $243 back.

“I’ve contacted Ticketmaster multiple times and I constantly hear that the event organizer hasn’t paid them. I’ve contacted Live Nation and they said they’ve submitted funds.

Calgarian Casey McLean, who is down $100, had the same problem.

“I couldn’t speak or reach anyone at Ticketmaster or Live Nation. It’s been a month and a half, still nothing. No emails.

“A lot of people are probably thinking, ‘Am I ever going to get it back?'” she asked. “I feel like if they say your money will be refunded within a certain time frame, they should stick to their word.”

Global News reached out to Ticketmaster and Live Nation, which merged in 2010 to create Live Nation Entertainment. We asked several questions, including why refunds were taking so long and which organization was to blame for the delays.

We received no response to these specific questions, but instead were directed to their refund policies.

These policies state that refunds will be processed to the original method of payment once received from the organizer, usually within 30 days. It is also stated that once the funds are received, they are processed immediately and the ticket holder will receive that money within three to five business days, depending on their bank.

Finally, Global News has been informed that the timing may vary.

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Ticket holders seek refund after popular concert in Alberta canceled

Global News submitted Fisher and McLean’s cases to Ticketmaster. Both received a refund notice within minutes of our requests.

“He shouldn’t have to go to that extreme,” Fisher said. “We did our due diligence, followed their policy and followed the rules.”

The two country music aficionados are grateful they were able to receive a refund so quickly, although McLean said she was upset at not getting a refund.

“I’m not going to lie,” she laughed. “Not being able to see the show is the most upsetting. I was really looking forward to this one.

Fisher agreed she was also upset about missing something, but she’s also not sure she’d jump on another chance should she become available.

“There are other concerts coming up in May and June that we really wanted to get tickets for and now we’re not sure we’ll go,” she added.

“I feel bad because these are artists I want to see and it’s not their fault, but I’m really scared to go see them now.”